Last updated: 28 October 2026
This privacy policy explains how D Divorce Coaching collects, uses and protects your personal information when you visit this website, contact me, book a call or work with me as a coaching client.
Who I am
D Divorce Coaching is run by Dill Morris, a sole trader, and I am the data controller for the personal information described in this policy.
- Email: dill@d-divorcecoaching.co.uk
- Address: Wassell Grove Business Centre, Wassell Grove Lane, Hagley, Stourbridge, DY9 9JH
I follow the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
The information I collect
Information you give me
- Your name, email address, phone number and any message you send through the contact or booking forms
- Booking details, such as the date and time of your free connection call or coaching sessions
- Payment and billing details when you buy a session or package (card details are handled by the payment provider, not stored by me)
- Account details if you create an account to manage your purchases
- Information you choose to share during coaching, which may include details about your relationship, your children, your circumstances and your emotional wellbeing
Information collected automatically
- Technical information such as your IP address, browser type and the pages you visit, collected through cookies and similar technologies. See the Cookie Policy for details.
Sensitive information
Coaching conversations can involve sensitive information, such as details about your health, wellbeing or family life. I only record what is needed to support you, I keep it confidential, and I process it on the basis of your explicit consent, which you can withdraw at any time.
How and why I use your information
| Purpose | Lawful basis |
|---|---|
| Replying to your enquiries and arranging calls | Legitimate interests, or steps before entering a contract |
| Providing coaching sessions and between-session support | Contract |
| Taking payments and keeping financial records | Contract and legal obligation |
| Keeping session notes that include sensitive information | Explicit consent |
| Sending newsletters or updates (only if you opt in) | Consent |
| Understanding how the website is used to improve it | Consent (analytics cookies) |
| Keeping the website secure | Legitimate interests |
Who I share your information with
I never sell your information. I only share it with trusted service providers who help me run my business, and only as far as needed:
- Website hosting: 20i (UK), via Cloudnext
- Payments: SureCart and its payment processors (such as Stripe or PayPal)
- Video calls: Zoom, if your session takes place online
- Website analytics: Google Analytics, only if you accept analytics cookies
- Email delivery: the email service used to send booking confirmations and messages
Some of these providers may store data outside the UK. Where they do, appropriate safeguards are in place, such as the UK International Data Transfer Agreement or adequacy regulations.
I may also share information where I am required to by law, or where I believe someone is at serious risk of harm.
How long I keep your information
- Enquiries that do not lead to coaching: up to 12 months
- Client records and session notes: up to 2 years after our last session
- Financial records: 6 years, as required by HMRC
- Newsletter details: until you unsubscribe
Your rights
Under UK data protection law you have the right to:
- access the personal information I hold about you
- ask me to correct information that is wrong or incomplete
- ask me to delete your information
- ask me to restrict or stop using your information
- object to how I use your information
- ask for your information in a portable format
- withdraw your consent at any time
To use any of these rights, email dill@d-divorcecoaching.co.uk. I will respond within one month.
Keeping your information safe
I take appropriate steps to protect your information, including secure (HTTPS) connections, password-protected systems and limiting access to client records.
Complaints
If you are unhappy with how I have handled your information, please contact me first so I can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
I may update this policy from time to time. The latest version will always be on this page.
